Frequently Asked Questions
Thanks for supporting and listening to Birmingham Mountain Radio!
As an internet based radio station, we strive to deliver music to as many people
as possible. That being said, there are countless combinations of
operating systems, browsers, and settings that can affect the listening
experience. If you are having trouble, please take a look at the tips
below to see if there may be an answer to your particular problem.
However, feel free to contact us if you are still having difficulties and we
will do what we can to bring the music to your speakers!
- Currently the stream is not compatible with the iPhone or iPads. The browsers on those devices do not support either Flash or the Shoutcast stream that we use. In order to hear the music, you will need to download the TuneIn app.
- We have heard of issues with the music streaming in Firefox 3. If the page loads but the music stream doesn't start, what appears to solve the problem is clicking on any of the links (events calendar, blog, DJs page, etc.). We are working to eliminate this issue.
- The site is designed and optimized for the newest versions of browsers. You will experience the smoothest performance (both visually and with the stream) if you use Google's Chrome browser. The upcoming releases of both Internet Explorer 9 and Firefox 4 should give similar results.
- If your music stops playing, try refreshing your browser window.
- If you are not using the Chrome browser: if you are unable to hear the music, you might need to make sure you have the latest version of Adobe Flash installed. Instructions on installing Flash can be found at http://get.adobe.com/flashplayer/
- We are currently streaming on port 4376. Some companies (and sometimes individuals) have their firewalls programmed to deny traffic on specified ports. Usually, this results in you being able to see the artist and song information, but unfortunately, no music is playing. We are working to change our port to the default port, which will correct this issue.
- Browsers have memory settings that will store the music stream for playback. These settings can be changed to automatically check for new content. However, if you hear the same song over and over with different artist/song information showing on the player, you probably need to delete your temporary internet files and refresh your browser. You can delete these temporary files in the Internet Options settings in your browser.